Describe your problem:_______________________________________

Now, describe the problem accurately ___________________________

Speculate wildly about the cause of the problem: ____________________

Problem Severity        A. Minor__   B. Minor__   C. Minor__   D. Trivial__

Nature of the problem:
         A. Locked Up__   B. Frozen__   C. Hung__   D. Strange Smell__

Is your computer plugged in?    Yes__    No__

Is it turned on?    Yes__   No__

Have you tried to fix it yourself?    Yes__    No__

Have you made it worse? Yes__

 Have you had “a friend” who “Knows all about computers” try to fix it for you?
        Yes__    No__

Did they make it even worse?    Yes__

Have you read the manual?    Yes__    No__

Are you sure you’ve read the manual?    Maybe__    No__

Are you absolutely certain you’ve read the manual?    No__

If you read the manual, do you think you understood it?    Yes__   No__

If ‘Yes’ then explain why you can’t fix the problem yourself. _____________

What were you doing with your computer at the time the problem occurred? __

If you answered ‘nothing’ then explain why you were logged in? __________

Are you sure you aren’t imagining the problem? Yes__ No__

Does the clock on your home VCR blink 12:00? Yes__ What’s a VCR?__

Do you have a copy of ‘PCs for Dummies’? Yes__ No__

Do you have any independent witnesses to the problem? Yes__ No__

Do you have any electronics products that DO work? Yes__ No__

Is there anyone else you could blame this problem on? Yes__ No__

Have you given the machine a good whack on the top? Yes__ No__

Is the machine on fire? Yes__ Not Yet__

Can you do something else instead of bothering me? Yes__