Last week my wife and I purchased a new computer.  We ran into some difficulties while setting it up so we decided to call the customer support phone number we found in the manual.  I picked up the phone and called the number.  A man answered the phone and I explained the problem to him.  He began rattling off computer jargon.  This confused us even more.  “Sir”, I said politely, “Can you explain what I should do as if I were a small child”.  “Okay”, the computer support guy said, “Son, could you please put your mommy on the phone?”